Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in Stone Forest products?
We specialize in high-quality, sustainably sourced materials including solid hardwoods, natural stone, and artisanal ceramics to ensure longevity and timeless aesthetics.
How long does shipping take for furniture items?
Standard furniture orders typically process within 3-5 business days. Delivery usually takes 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or oversized furniture may be subject to a restocking fee.
How should I care for my natural stone surfaces?
We recommend cleaning stone surfaces with a damp cloth and mild, pH-neutral soap. Avoid harsh chemicals or acidic cleaners that can strip the natural finish.
Are your products covered by a warranty?
Yes, all Stone Forest furniture comes with a one-year limited warranty against manufacturing defects in materials and workmanship.